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Sales Enablement Manager (CLE, Ohio) Posted Dec 07
OverDrive Inc. , Cleveland, OH
Do you have a passion for Sales Training? Do you love to create and build something new and be able to have your fingerprints on how tactical sales training will be done? Would you like to work for a cutting-edge software company and be able to talk about and feel proud of the company you represent? Welcome to OverDrive!

There are few opportunities out there where you can do what you love and make a difference. At OverDrive, we advocate literacy and reading by equipping libraries and schools with digital media. What does that mean? It means we create the software, build the platforms, develop the relationships, and promote the products that literally define the eBook lending industry. We are the innovators, the envelope-pushers, the visionaries. It's fun and challenging - and we feel good about what we bring to the world.

From New York to Shanghai, Helsinki to Cairo, we work with over 100,000 schools, libraries, colleges to provide bestselling eBooks, audiobooks, music, and video for people to borrow or buy. We need great people to accomplish great things. That's where you fit in.

From day one, your ideas and projects will contribute to cutting-edge initiatives that positively impact millions of people worldwide. And if you need a break, we're cool with that: we've even got a par 3 golf hole, foosball, ping-pong table, walking trail, and workout room on site to use while you clear your head. We work hard and play hard because creativity takes balance. Ready to learn more?

The Sales Enablement Manager's responsibilities include collaborating with sales, marketing, product management, and operations to develop a systematic approach that helps teams prepare for all levels of customer interactions. The Sales Enablement Manager will be responsible for defining, developing, and training OverDrive's sales methodology and best practices, training, and communications.


Coordinate with sales leadership and executive management to define sales support initiatives.

Design, develop, and implement ongoing sales training based on assessed needs of the department, including:

Sales Training (both basic sales skills and selling in our specific market environment(s)

Product and Services training (what it is and how to sell it effectively).

Sales Process Training (forecast management, pipeline management, territory management, etc.)

Sales Management Training (includes how to deliver coaching, sales management training, etc.)

Tools training (, proposal tools, marketing tools, playbook, etc.)

Presentation training

Identify learning objectives based on OverDrive's business objectives, review current content and develop new course content, teaching methods, and instructional procedures for sales training.

Create written content to educate sales team and advance deals such as case studies, competitive information fact sheets, product collateral, and customer work.

Manage the sales enablement content repository and ensure that all information is easily and readily accessible.

Develop and maintain training records, and monitor and measure training and development program effectiveness based on new hire evaluations, quarterly surveys, retention statistics, and regular feedback from participants and leaders.

Show visible leadership in their execution of this role, both within Sales as well as the rest of the OverDrive organization, and help promote a positive atmosphere of high expectations, and help build operational bridges between different functions in the company (between sales, marketing, services, product, finance, etc.).

Manage projects assigned by Directors and CSMO.

Determine content adoption metrics and define sales enablement best practices.

Drive sales adoption by evangelizing OverDrive's sales messaging to generate sales awareness and provide ongoing analysis to ensure adoption of best practices and utilization of tools.

Develop and maintain positive relationships with Managers, Directors, and top sales specialists.

Help design, develop, and implement new hire training programs.

Plan, coordinate, and deliver new hire training and partner with other supporting teams to help onboard and ramp new sales specialists.

Gather feedback from sales team on a regular basis to constantly improve support programs.

Develop and enhance tools and guidelines to support the sales process.


Bachelor degree or equivalent experience preferred.

5+ years of direct sales training experience required

Excellent interpersonal and communication skills, both verbal and written.

Ability to think strategically and drill down in to the details.

Demonstrated project management skills as well as strong analytical and problem-solving skills.

Extensive experience in designing educational methodology and creating a learning environment for adult learners.

Knowledge and understanding of OverDrive's culture.

Capable of working in a fast-paced ever-changing environment and ability to coordinate multiple projects simultaneously.

Proficient in developing and leading change management methodologies and techniques.

Proven organizational skills.

Flexible and able to adapt and lead others through change with a positive attitude.

Ability to identify opportunities for process improvement.

Must acquire and maintain knowledge of OverDrive's products and strategies, competitors and software/mobile devices.

Excellent presentation skills both live and via webinar.

Detail oriented, organized, enthusiastic and quick learner.

Positive, professional, customer-focused demeanor.

Computer proficiency with Microsoft Office Suite and Salesforce.

A Few Things about OverDrive:

We create software that is on the world's stage millions of people around the world - your neighbors, your friends, your kids, and most likely someone in your family is using OverDrive products and services.

You get the chance to work with some of the best people in the region as we support new technology, collaboration, and a great work environment.

Our 100,00 square foot headquarters sits on 10 acres with walking trails, basketball court, weekly fitness programs, Agile development rooms, code-pairing rooms, a one hole par three, and much more.

Fun company events throughout the year - St. Patrick's Day Party, Halloween Party, Family Picnic, Bowling Party, Holiday Party and on and on.

What's Next:

As you've probably guessed, OverDrive is a place that values individuality and variety. We don't want you to be like everyone else, we don't even want you to be like us-we want you to be like you! So if you're interested in joining the OverDrive team, email your resume to (see below) and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

Employment Type: Permanent
Work Hours: Full Time
Other Pay Info: HIGHLY competitive

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