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Service Now Consultant - 6 months renewable - Dusseldorf Posted Jun 20
Cloudstream , Düsseldorf, Nordrhein-Westfalen, Germany
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Job Description

A big consultancy is looking for at an expert for the consulting life cycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.


8-10 years of experience in working on/delivering/managing ITSM/App Management/IT Infra Management projects in Matrix environment

Experience with Business Analysis, IT application development methodologies Scrum, Agile etc.

Experience with developing, documenting, implementing, and managing ITIL and IT Service Management framework and processes

Strong hands-on experience with ServiceNow (mandatory)- Incidents, Problem, Change, Knowledge, Release, Configuration & CMDB

Expert at Process design, workflow mapping, and functional specification documentation

Experience with Application Development and a flair for S/W design and development (preferably Java, .NET apps)

Experience with working on projects in an onsite-offshore set-up in a multicultural environment

Strong coordination, project management, communication, customer handling and stakeholder management skills

Working knowledge of MPP and other PM applications

ITIL Certification (Mandatory)

ServiceNow Admin Certification (Mandatory)-


ServiceNow Implementation (Highly Preferred)

PRINCE2/PMP Certified (Preferred)


Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile, these include:

High analytical skills

A high degree of initiative and flexibility

High customer orientation

High quality awareness

Excellent verbal and written communication skills

Employment Type: Contract
Duration: 6 months renewable

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